Thrive Global Help Center

Welcome to the Help Center

Portals

  1. Customer Insights & Analytics

    Raise requests for the Customer Analytics team below – don't be shy! If in doubt, feel free to create a ticket or ping the #data channel.

    For information on all the ways to work with the Customer Analytics team, please take a look at our Coda page:

    https://coda.io/d/Customer-Insights-Analytics-Hub_dp38_nojzw4/Customer-Insights-Analytics-Team_suqBl?searchClick=3063e4e2-97d3-4174-b906-e28f85e88b50_p38_nojzw4#The-Team_tuTn7/r1

  2. Implementation

    Welcome! You can raise a request for Implementation below.

  3. Infra Support

    Welcome! Please select the most relevant option below. Find us on slack at #help-infra

    The bigger the request the longer the lead time required!

  4. Design System

    Welcome! You can submit a component request for our Design System using the option below.

Suggested forms

  • Manual Data - Please Use Linear (/asks or /data in Slack) in Customer Insights & Analytics

    Need a list of users who completed a challenge? A breakdown of how many users there are by department? This is your spot.

  • Dashboards - Please Use Linear (/asks or /data in Slack) in Customer Insights & Analytics

    For questions related to our in-product or Looker dashboards. This can include customizations, questions, requested improvements, and more.

  • Decks & Presentations - Use Linear (/asks or /data in Slack) in Customer Insights & Analytics

    Requests related to custom slide assets, business reviews, presentations, or even simply requesting a Data team member to provide support during a customer call.

  • Questions/Thoughts for Analytics (i.e., Everything Else!) in Customer Insights & Analytics

    Got a question for the analytics team that doesn't go somewhere else? Submit it here.

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